Deep Dive Learning Academy – Terms Of Service

Please read these Terms of Service (collectively with Deep Dive Learning Academy Inc.’s Privacy Policy, the “Terms of Service”) fully and carefully before using www.DeepDiveEducation.com (the “Site”) and/or any of the other services, features, content or applications offered by Deep Dive Learning Academy, Inc. (“we”, “us” or “our”) (together with the Site, the “Services”). These Terms of Service set forth the legally binding terms and conditions for your use of the Site and the Services.

Acceptance of Terms of Service

1. By registering for and/or using the Services in any manner, including but not limited to visiting or browsing the Site, you agree to these Terms of Service and all other operating rules, policies and procedures that may be published from time to time on the Site or any of the Services by us, each of which is incorporated by reference and each of which may be updated from time to time without notice to you.
2. Certain of the Services may be subject to additional terms and conditions specified by us from time to time; your use of such Services is subject to those additional terms and conditions, which are incorporated into these Terms of Service by this reference.
3. These Terms of Service apply to all users of the Services, including, without limitation, users who are simply visiting or browsing the Site and users who are contributors of content, information, and other materials or services, registered or otherwise.

Programs

All the terms mentioned are valid for all programs, including but not limited to Full Stack Upskill (Part-time and Full-Time), Full Stack Flex (Part-time and Full-Time), Full Stack Pro (Part-time and Full-time), Full Stack Intensive (Part-time and Full-time)

Duration of the programs

The typical duration can be 22-Weeks for part-time and 14-weeks for full-time, but it can be customized according to the student’s requirements. Additional weeks are required for programs that include job assistance and a job guarantee.

Method of Payment:

Certain of our services may be subject to payments now or in the future (the “Paid Services”).Please note that any payment terms presented to you in the process of using or signing up for a paid service are deemed part of this agreement. You agree to the terms and conditions of any third-party financial institution when you choose a method of payment with us.

The terms of your payment will be based on your payment method and may be determined by agreements between you and the financial institution, credit card issuer, or other provider of your chosen payment method. If we, through the Payment Processor, do not receive payment from you, you agree to pay all amounts due on your Billing Account upon demand.

We currently have 3 options for payment :- 

1) Zero interest installments 

2) Pay in full 

3) Easy monthly installments (TIP plan) 

4) Pay after you get a job (CPP or ISA plan)

Class Rules

Preliminary work must be completed by 8:00 a.m. the day prior to the class start date. In some cases, DEEP DIVE LEARNING ACADEMY may ask students to complete the material sooner. Exceptions may be made with explicit consent from a DEEP DIVE LEARNING ACADEMY instructor or staff member.

Attendance

Attendance is required. Attendance is monitored closely during video. Attendance is critical to success in the program.

Students can miss no more than eight hours per month, and if they do, they must talk to a member of the DEEP DIVE LEARNING ACADEMY Student Success team. Missing more than eight hours per month may result in deferment to a later class or removal from the program, as determined on a case-by-case basis.

Certification

During the course, students will have several projects. Through projects, DEEP DIVE LEARNING ACADEMY can see how well a student is doing with the course material, find practice areas, and give each student individual help.

Graduation from the program requires the successful completion of all projects. If DEEP DIVE LEARNING ACADEMY sees that a student is falling behind, a member of the team will reach out to the student to talk about the best way to move forward.

Code of Conduct

DEEP DIVE LEARNING ACADEMY’s Full Stack Bootcamp is challenging by design. To ensure student success, we have outlined several guiding principles to follow.

Punctuality – DEEP DIVE LEARNING ACADEMY expects all students to be on-time for all scheduled classes, office hours, Projects, Mock interviews, and other time-sensitive obligations. Punctuality and respect for others time is a given for the roles we train for.

Participate – DEEP DIVE LEARNING ACADEMY expects each student to actively participate in the course by attending all lectures, having an online presence during course hours, engaging with instructors and Coaches, and collaborating with other students. Participating is the biggest indicator of success.

Complete All Coursework – DEEP DIVE LEARNING ACADEMY expects students to complete all assignments given as part of the course. Repetition is key to solidifying the foundation of knowledge. 

Ask for Help – DEEP DIVE LEARNING ACADEMY encourages students to proactively reach out to instructors, coaches, or fellow students for help.

Integrity – DEEP DIVE LEARNING ACADEMY has a zero-tolerance policy for plagiarism, or cheating of any kind.

Respect – DEEP DIVE LEARNING ACADEMY students and staff have diverse backgrounds. Students are expected to contribute to creating a positive experience for everyone by being respectful, tolerant, and open-minded. DEEP DIVE LEARNING ACADEMY wants to create a welcoming learning environment through encouragement, support, and active listening.

Professionalism – DEEP DIVE LEARNING ACADEMY is a professional environment. Punctuality, timeliness, accountability, and open communication are crucial, not only for student success at DEEP DIVE LEARNING ACADEMY, but also in careers afterward. Additionally, professionalism includes protecting internal intellectual property.

Mentor Sessions Usage – All personal mentor sessions must be used within 35 weeks from the date of the first personal mentor session. Any modifications to the usage of mentor sessions are implemented on a case-by-case basis.

Inactive Accounts – If there is no action for 3 months, you may lose access to the curriculum. To log in again, the student may need to contact our support team.

No Harassment Policy – DEEP DIVE LEARNING ACADEMY is a place to learn. We aim to create an environment of mutual trust and the absence of intimidation, oppression, and exploitation. Students and staff should be able to work and learn in a safe, yet stimulating atmosphere. As such, DEEP DIVE LEARNING ACADEMY will not tolerate any form of harassment, whether verbal or physical, designed to threaten or intimidate others, which includes by is not limited to the following: Verbal harassment includes comments that are offensive or unwelcome regarding a person’s nationality, origin, race, color, religion, gender, sexual orientation, age, body, disability or appearance, including epithets, slurs and negative stereotyping. Nonverbal harassment includes distribution, display or discussion of any written or graphic material that ridicules, denigrates, insults, belittles or shows hostility, aversion or disrespect toward an individual or group because of national origin, race, color, religion, age, gender, sexual orientation, pregnancy, appearance, disability, sexual identity, marital or other protected status.

Violations of the Code of Conduct may result in deferral or removal from the program. If removed from the program for Code of Conduct reasons, students’ Income Share Agreement or tuition refund will be prorated as described in the Payment, Withdrawal, and Refund Policy below.

Ground Rules for Students

1. You will notify us if you need to take a break from classes for any reason. Given that the break is only a few weeks, we will most likely accept it, and you will resume your studies on the stated date.
2. After you finish each module, you will sign up for mock interviews. This is a good way to make sure you can pass technical interviews without a whiteboard. (Coder Foundry advocates for having a strong portfolio and asking the employer to look at their projects in order to keep the interview about things they know.   This allows the interviewee to show they really can code instead of failing because they don’t know some software development term)
3. By working on the material between meetings, you can keep the program moving forward. If you miss too many meetings because you can’t find time to study, we will discuss whether your progress is acceptable. For instance, if your current progress doesn’t let you graduate within a year, we will consider your progress unacceptable and will discuss ways to help you find the time to complete the program or whether you still want to continue the program.
4. You will be respectful of your mentor and any other staff you meet at DEEP DIVE LEARNING ACADEMY. A good rapport should be established to make the experience enjoyable for all parties. You can ask for a different mentor if you want to, but we recommend that you do so at the start of your program.
5. All personal mentor sessions must be used within 30 weeks from the date of the first personal mentor session. 
6. If there is no activity for 3 months, you may lose access to the curriculum. To log in again, the student may need to contact our support team.

Compliance

If a student stops paying while enrolled, we have the right to remove the student from the course.  If payments extend beyond the course length and the student stops paying after completing the course, we have the option to send the contract to collections.

Payment, Withdrawal, and Refund Policy

1) Zero Interest Installments

Zero interest installments allow students to pay back a fixed amount each month for six months after their enrollment. The number of months can vary from case to case, but in any case, this payment method does not involve any additional interest beyond the total fees.

2) Pay in Full

This is a one time payment for the coding programs.

3) Pay After You Get A Job or Contingent Payment Plan (CPP) Contract Terms

A CPP allows students to pay back a fixed amount each month after their program ends. Payments are only made when the student is employed and earns above a minimum income threshold. Payments keep coming for a set number of months or until a maximum amount has been reached. Students will make a fixed monthly payment once they have graduated and have a job that earns at least $45,000 or more. 

Programs which offer CPP payment option

Plan Term – refers to the period during which the student has a contingent obligation to make qualified monthly payments, as provided under the agreement (e.g. 48 qualified income-earning months where the student has earned above the minimum monthly income threshold)

1. 1. Payment term will begin only after a student
      1. has completed, withdrew, or otherwise separated from the program, whichever occurs first AND their official completion date has been reported by the school on the LEIF platform
      2. has completed any contractually defined grace period (school partners should review their specific agreements to confirm if this applies)
      3. has income greater than or equal to the minimum monthly income threshold
   2. As per the CPP contract, students agree to accurately update and maintain employment and salary information. The contract outlines that keeping accurate records is a very important obligation. Failure to do so will put the student in breach of contract
2. Deferment Term – Payments are paused (deferred) while the student is unable to work or is earning below the minimum monthly income threshold. If they reach the maximum deferral period, no additional payments are expected. Even if the student has not qualified for a single payment, the contract will not be extended beyond the maximum deferral period.
3. Repayment Qualification – When a student’s gross monthly earned income meets or exceeds the minimum monthly income threshold, they are eligible for a payment.

4) Tuition Installment Plan (TIP) and Extended Installment Plan (eTIP) Contract Terms (Credit Loan Installments)

A TIP allows students to defer upfront tuition and spread payments into fixed installments. Students can start learning without having to pay for the whole course at once. Instead, they can pay for it over a set number of months. The available options are 12/24 months. You can always check here for the most up-to-date payments or your LEIF application form.

Please Note:- There may be a few discounts/scholarships provided to students during enrollment, so the price may reflect on the application page on LEIF.

• In-Program Payment Default Grace Period – the timing the school will allow for late payments (if any). There will be an automatic 10 day period for processing, but additional time may be added at schools discretion. Students with missed payments after this period will be removed from program

5) Enrollment Fee 

The enrollment fee is applicable for certain payment options and is determined by the payment method chosen. Enrollment fee is non-refundable; however, Deep Dive Learning Academy reserves the sole right to make exceptions.

Compliance

If a student stops paying while enrolled, we have the right to remove the student from the course.  If payments extend beyond the course length and the student stops paying after completing the course, we have the option to send the contract to collections.

Refund Policy

Full and partial refunds upon cancellation or withdrawal may be given only in the limited circumstances outlined in our job guarantee policies applicable to a student’s program. When a student cancels or drops out of a program, we can only give full or partial refunds in the limited situations outlined in our job guarantee policies for that program. Other than stated in our Refund Policy, DEEP DIVE LEARNING ACADEMY does not guarantee refunds on any fees or charges related to our programs, including, without limitation, for lack of usage or dissatisfaction.

All final refund amounts will be calculated by DEEP DIVE LEARNING ACADEMY administrators, based on any special discounts given and on a case-by-case basis. DEEP DIVE LEARNING ACADEMY owns the final decision regarding the refund amounts and has all the rights associated with it.

Here’s a general refund guide for your reference:

No Refund will be issued for Seat Booking 

Module 1 : Web Development

If you withdraw within the first week of your enrollment, you may be able to get a 100% refund of your tuition fees.

If you withdraw from any program (Flex, Pro, or Intensive) after one week of enrollment, you MAY NOT receive a tuition refund. We will work with you and make all possible efforts within our capacity to find a solution for you. This will be done on a case-by-case basis.

Module 2: React & NodeJS

If you withdraw from any program (Flex, Pro, or Intensive) after one week of enrollment, you MAY NOT receive a tuition refund. We will work with you and make all possible efforts within our capacity to find a solution for you. This will be done on a case-by-case basis.

Job Assistance (Around 6 Weeks)

If you withdraw from any program (Flex, Pro, or Intensive) after one week of enrollment, you MAY NOT receive a tuition refund. We will work with you and make all possible efforts within our capacity to find a solution for you. This will be done on a case-by-case basis.

If you used the Tuition Installment Plan (TIP), Contingent Payment Plan (CPP), Income Share Agreement (Easy Monthly Installments or Pay After You Get A Job option) for your course during your enrollment, the refund amount will be deducted from what you owe to DEEP DIVE LEARNING ACADEMY. Some additional rules or calculations may apply while deciding the final amounts depending upon the third party ISA lender such as LEIF or any other provider.

Payment Policy (Third Party)

All charges on the Site are facilitated through Stripe, a third-party payment processing service. In order to make a purchase on the Site, Users are subject to, and must expressly consent to, the Stripe Connected Account Agreement, including any modifications, which includes Stripe’s Stripe Terms of Service. As a condition of DEEP DIVE LEARNING ACADEMY enabling payment processing services through Stripe, you agree to provide DEEP DIVE LEARNING ACADEMY accurate and complete information about you and your business (if applicable), and you authorize DEEP DIVE LEARNING ACADEMY to share it and transaction information related to your use of the payment processing services provided by Stripe.

Refund table (applicable to upfront tuition option and ISA term duration):

Although placement assistance services may be provided, the school cannot guarantee a job to any student or graduate. DEEP DIVE LEARNING ACADEMY reserves the right to require students to share their offer letters for accepted jobs to seamlessly verify their income.

Eligibility

By registering for and/or using the Services in any manner, including but not limited to visiting or browsing the Site, you agree to these Terms of Service and all other operating rules, policies and procedures that may be published from time to time on the Site or any of the Services by us, each of which is incorporated by reference and each of which may be updated from time to time without notice to you. Certain of the Services may be subject to additional terms and conditions specified by us from time to time; your use of such Services is subject to those additional terms and conditions, which are incorporated into these Terms of Service by this reference. These Terms of Service apply to all users of the Services, including, without limitation, users who are simply visiting or browsing the Site and users who are contributors of content, information, and other materials or services, registered or otherwise.

Registration

To use certain Services, you must register for an account with us (an “Account”). You must provide accurate and complete information and keep your Account information updated. You shall not: (i) select or use as a username a name of another person with the intent to impersonate that person; (ii) use as a username a name subject to any rights of a person other than you without appropriate authorization; or (iii) use, as a username, a name that is otherwise offensive, vulgar or obscene. You are solely responsible for the activity that occurs on your Account, and for keeping your Account password secure. You may never use another person’s Account or registration information for the Services without permission. You must notify us immediately of any change in your eligibility to use the Services (including any changes to or revocation of any licenses from state authorities), breach of security or unauthorized use of your Account. You should never publish, distribute or post login information for your Account. You shall have the ability to delete your Account, either directly or through a request made to one of our employees or affiliates.

Content

Definition For purposes of these Terms of Service, the term “Content” includes, without limitation, information, data, text, photographs, videos, audio clips, written posts and comments, software, scripts, graphics, and interactive features generated, provided, or otherwise made accessible on or through the Services. For the purposes of this Agreement, “Content” also includes all User Content (as defined below).User Content All Content added, created, uploaded, submitted, distributed, or posted to the Services by users (collectively “User Content”), whether publicly posted or privately transmitted, is the sole responsibility of the person who originated such User Content. You represent that all User Content provided by you is accurate, complete, up-to-date, and in compliance with all applicable laws, rules and regulations. You acknowledge that all Content, including User Content, accessed by you using the Services is at your own risk and you will be solely responsible for any damage or loss to you or any other party resulting therefrom. We do not guarantee that any Content you access on or through the Services is or will continue to be accurate. Notices and Restrictions The Services may contain Content specifically provided by us, our partners or our users and such Content is protected by copyrights, trademarks, service marks, patents, trade secrets or other proprietary rights and laws. You shall abide by and maintain all copyright notices, information, and restrictions contained in any Content accessed through the Services. Use License Subject to these Terms of Service, we grant each user of the Services a worldwide, non-exclusive, sub-licensable and non-transferable license to use (i.e., to download and display locally) Content solely for purposes of using the Services. Use, reproduction, modification, distribution or storage of any Content for other than purposes of using the Services is expressly prohibited without prior written permission from us. You shall not sell, license, rent, or otherwise use or exploit any Content for commercial use or in any way that violates any third party right. License Grant By submitting User Content through the Services, you hereby grant us a worldwide, non-exclusive, perpetual, royalty-free, fully paid, sub-licensable and transferable license to use, edit, modify, truncate, aggregate, reproduce, distribute, prepare derivative works of, display, perform, and otherwise fully exploit the User Content or any derivative works thereof in connection with the Site, the Services and our (and our successors’ and assigns’) businesses, including without limitation for promoting and redistributing part or all of the Site or the Services in any media formats and through any media channels (including, without limitation, third party websites and feeds), and including after your termination of your Account or the Services. You also hereby grant each user of the Site and/or the Services a non-exclusive, perpetual license to access your User Content through the Site and/or the Services, and to use, edit, modify, reproduce, distribute, prepare derivative works of, display and perform such User Content, including after your termination of your Account or the Services, to the extent permitted by the Site and/or the Services. For clarity, the foregoing license grants to us and our users does not affect your other ownership or license rights in your User Content, including the right to grant additional licenses to your User Content, unless otherwise agreed in writing. You represent and warrant that you have all rights to grant such licenses to us without infringement or violation of any third party rights, including without limitation, any privacy rights, publicity rights, copyrights, trademarks, contract rights, or any other intellectual property or proprietary rights. Availability of Content. We do not guarantee that any Content will be made available on the Site or through the Services. We reserve the right to, but do not have any obligation to, (i) remove, edit or modify any Content in our sole discretion, at any time, without notice to you and for any reason (including, but not limited to, upon receipt of claims or allegations from third parties or authorities relating to such Content or if we are concerned that you may have violated these Terms of Service), or for no reason at all and (ii) to remove or block any Content from the Services. DMCA Policy. We will not tolerate violations of intellectual property rights. If you are a copyright owner and believe that any Content infringes upon your copyrights, you may submit a notification pursuant to the Digital Millennium Copyright Act (“DMCA”). To provide us notice of an infringement, you must provide a written communication to the attention of “DMCA Infringement Notification Dept.” at Deep Dive Learning Academy, 44 Portland St Floor 4, Worcester, MA – 01608 or by email to info@deepdiveeducation.com that sets forth the information specified by the DMCA (see  You may be liable for damages (including costs and attorneys’ fees) if you materially misrepresent that an activity is infringing your copyright.

Job Guarantee Terms

Because Deep Dive Learning Academy is committed to helping you receive a job offer in your field of study, certain programs offered by Deep Dive Learning Academy include job assistance (“Career Guidance”) and/or a tuition refund or waiver, as applicable (“Job Guarantee”).

A program that provides a Job Guarantee is hereafter referred to as a “Job Guarantee Program”.

For purposes of this Job Guarantee Terms and Conditions, “you” or “student” means the individual signing below as “Student,” and “we” or “us” means Deep Dive Learning Academy. These Job Guarantee Terms and Conditions form a part of, and are incorporated into, your Enrollment/Enrolment Agreement, and are therefore subject to the terms and conditions of that agreement.

Eligible Programs for Job Guarantee

Currently, Deep Dive Learning Academy’s FullStack Personal Mentorship Programs are eligible for Job Guarantee. If you have questions regarding whether the program that you intend to enroll in is a Job Guarantee Program, you should email info@deepdiveeducation.com to inquire prior to registering. In order for the below terms to apply, a Student’s enrollment is a agreement (of which these Job Guarantee Terms and Conditions form a part) must specifically signify that the Student’s program is covered as a Job Guarantee Program.

In the event that you enroll in a Job Guarantee Program, the Job Guarantee Terms and Conditions outlined below shall apply. Failure to satisfy any of the Terms and Conditions will result in a forfeiture of the job guarantee.

Requirement for Job Guarantee

If you enroll in a Job Guarantee Program, (ii) You fully comply with the job search requirements specified below, and (iii) You should not receive a Qualifying Job Offer (as defined below) within 240 calendar days of your Job Search Start Date (as defined below), you will be eligible for a full tuition refund or waiver, as applicable.

Eligibility for the Job Guarantee is contingent upon all of the following Terms and Conditions being true throughout the entire period following matriculation:

These are the basic requirement for eligibility :-

You must reside in, and be legally authorized to work in the USA.

You must be 21 years of age or older.

You must be legally authorized to work in the country of your residence for at least three (3) consecutive years from and after your Job Search Start Date.

You must be proficient in both spoken and written English;

You must complete all of the assignments and steps that appear on the Career Services Management Platform, and complete all required reading assigned by your Career Coach, prior to your Job Search Start Date;

You must notify the Deep Dive Learning Academy Career Services Team in writing of your chosen Job Search Start Date within 60 calendar days of graduation from the applicable Job Guarantee Program;

You must complete and pass up to three (3) mock interviews with your Career Coach or other Deep Dive Learning Academy representative (if requested);

You must comply with the cancellation policy for all scheduled interviews and meetings, as set forth in the Career Services Policy that is included with the Student Catalog/Catalogue;

You must notify your Career Coach within one (1) business day of receipt of any job offer, including the date of the job offer, name and address of the entity extending the offer, and the title and compensation rate of the position being offered;

You must be willing to work in person within a sixty (60) minute commuting distance from the main work or residence address from which you are job-seeking, and be willing to work remotely;

*You must not have received and accepted a Qualifying Job Offer (As mentioned below)

You must demonstrate “good faith efforts” (as determined at the sole discretion of your Career Coach and the Career Services Team) towards an active job search for a qualifying job offer (defined below);

You must be responsive to communications from the Career Services Team, including but not limited to responding to all Career Coaching communications and Employer Partnerships communications, in each instance, within three (3) business days;

You must be available, if requested, to meet with your Career Coach once per week;

You must be available, if invited, to interview for a minimum of three interviews per week;

You must submit responses to any code challenges associated with any job application on-time or within one week of receipt if the due date is not specified;

On a weekly basis, you must make contact with at least eight (8) individuals, verified by first, last name and title, at prospective employers within your field of study with respect to the Job Guarantee Program (recording evidence of such contact to be furnished upon request by Deep Dive Learning Academy) and update your job-search tracking tool with a written summary of all such job search activities;

For students enrolled in a course in the software engineering or data science fields of study, you must post at least five (5) GitHub contributions per week to your public GitHub profile;

You must be willing to apply and serve as a paid or unpaid intern for at least three months in order to put the skills you learned via Deep Dive’s program to use and gain real-world experience.

The term “Job Search Start Date” is defined as the date that you formally commenced your job search. The Job Search Start Date must be within 60 calendar days after the date on which you successfully graduated from your Job Guarantee Program. As outlined above, in order to be eligible for the Job Guarantee, you must formally declare your Job Search Start Date by notifying the Career Services Team in writing of your chosen Job Search Start Date within 60 calendar days of graduation from the applicable Job Guarantee Program.

The term “Job Search Period” means the 240 calendar day period following the commencement of your job search start date.

*The term “Qualifying Job Offer” means an offer of a job that is:

For a position as an employee, apprentice, intern, or independent contractor-paid, including in cash;anticipated to be an average of 30 hours or more per week, or multiple offers for part-time work constituting the equivalent of an average of 30 hours or more per week;

Anticipated to be at least four (4) weeks in duration;

For the avoidance of doubt, if any Qualifying Job Offer is contingent upon a background check or drug test in order for a candidate to be considered, and such Qualifying Job Offer is revoked due to your failure or refusal to satisfy such requirements, you will not be eligible for any tuition refund or waiver, as applicable.

Termination of Eligibility for the Job Guarantee

Your eligibility for the Job Guarantee will terminate upon the earlier of: (i) your receipt of a Qualifying Job Offer; (ii) termination by Deep Dive Learning Academy due to your failure to comply fully with these Terms and Conditions; and/or (iii) the expiration of the 240-day period immediately following your Job Search Start Date.

Please refer to below Refund Policy for any refunds related to Job Guarantee.

Seeking a Tuition Refund or Waiver

If you believe that you are eligible for a tuition refund or waiver, as applicable, due to failure to obtain a Qualifying Job Offer within the Job Search Period and the satisfaction of the other Terms and Conditions set forth herein, you must email: info@deepdiveeducation.com no later than 240 calendar days after your Job Search Start Date to request a refund or waiver, as applicable. This email must set forth the following: (a) your full name and contact information (address, phone number, email address); and (b) certifying that you (i) successfully graduated from the relevant Job Guarantee Program; (ii) met all job search requirements (and any other applicable requirements) and satisfied all of the Terms and Conditions set forth herein; (iii) were unable to obtain a Qualifying Job Offer within 240 days of Job Search Start Date; and (iv) are entitled to a full tuition refund or waiver, as applicable, pursuant to these Terms and Conditions.

Deep Dive Learning Academy will review tuition refund and waiver requests and may seek from you further information and verification relating to your request, which you must provide within five (5) business days of Deep Dive Learning Academy’s request for information. If Deep Dive Learning Academy determines that you are entitled to a tuition refund under these Terms and Conditions, a refund will be issued to you (without interest), typically within 30 business days after receipt of your refund request (or, if Deep Dive Learning Academy sought from you further information and verification relating to your request, within 30 business days after receipt by Deep Dive Learning Academy of such information and verification).

If Deep Dive Learning Academy determines that you are entitled to a tuition refund or waiver under these Terms and Conditions:

Subject to refund policy below, your repayment obligations with respect to any amount of total tuition from the applicable Job Guarantee Program that remains unpaid pursuant to an income share agreement, payment plan, loan or similar agreement, will be appropriately adjusted;

Any total tuition paid (excluding any scholarships, grants, or similar instruments) for the applicable Job Guarantee Program will be refunded to you within 30 business days of receipt of your waiver request (or, if Deep Dive Learning Academy sought from you further information and verification relating to your request, within 30 business days after receipt by Deep Dive Learning Academy of such information and verification)

Your full tuition refund will not include a refund of any interest, fees, or other payments (other than principal payments) in connection with income share agreements, payment plans, loans or similar agreements.

For the avoidance of doubt, the tuition refund or waiver, as applicable, shall not apply to any fees or penalties owed by you pursuant to an income share agreement, payment plan, loan or similar agreement, and any refund proceeds will first be applied to pay down any fees and penalties which may be owed, with any excess then returned to you.

These Job Guarantee Terms and Conditions shall be governed by the governing law set forth in the Student’s enrollment/enrollment agreement.

Nothing herein is intended to establish a fiduciary relationship, partnership or joint venture between you and Deep Dive Learning Academy.

Term and Termination

This Agreement shall remain in effect while you use the Services. Deep Dive Learning Academy may terminate this Agreement and/or suspend your use of or registration to the Services at any time for any reason. Even after this Agreement and/or your use of the Services is terminated or suspended, your obligations under this Agreement, the Privacy Policy and the Additional Terms, including, without limitation, any indemnifications, warranties and limitations of liability, shall remain in effect, however, you agree that Deep Dive Learning Academy shall have no further liability or responsibility to you.

Inactive Accounts

If there is no action for 3 months, you may lose access to the curriculum. To log in again, the student may need to contact our support team.

Refund Policy

Full and partial refunds upon cancellation or withdrawal may be given only in the limited circumstances outlined in our Job guarantee policies applicable to a Student’s Program. Other than stated in our Refund Policy, Deep Dive Learning Academy does not guarantee refunds on any fees or charges related to our Programs including, without limitation, for lack of usage or dissatisfaction.

All final refund amounts will be calculated by Deep Dive Learning Academy Admins, based upon any special discounts given and on a case-by-case basis. Deep Dive Learning Academy owns the final decision regarding the refund amounts and has all the right associated with this.

Here’s a general refund guide for your reference:

No Refund will be issued for Seat Booking 

Module 1 : Web Development

If you withdraw within the first week of your enrollment, you may be able to get a 100% refund of your tuition fees.

If you withdraw after completion of one week after enrollment to any program (Flex,Pro,Intensive), you MAY NOT receive any tuition refunds. We will work with you and make all possible efforts within our capacity to find a solution for you. This will be done on a case-by-case basis.

Module 2: React & NodeJS

If you withdraw after completion of one week after enrollment to any program (Flex,Pro,Intensive), you MAY NOT receive any tuition refunds. We will work with you and make all possible efforts within our capacity to find a solution for you. This will be done on a case-by-case basis.

Job Assistance (Around 6 Weeks)

If you withdraw after completion of one week after enrollment to any program (Flex,Pro,Intensive), you MAY NOT receive any tuition refunds. We will work with you and make all possible efforts within our capacity to find a solution for you. This will be done on a case-by-case basis.

If you used the Income Share Agreement (Pay After You Get A Job option) for your course during your enrollment, the refund amount will be deducted from what you owe to Deep Dive Learning Academy. Some additional rules or calculations may apply while deciding the final amounts depending upon the third party ISA lender such as LEIF & Meritize.

Payment Policy (Third Party)

All charges on the Site are facilitated through Stripe, a third-party payment processing service. In order to make a purchase on the Site, Users are subject to, and must expressly consent to, the Stripe Connected Account Agreement, including any modifications, which includes Stripe’s Stripe Terms of Service. As a condition of Deep Dive Learning Academy enabling payment processing services through Stripe, you agree to provide Deep Dive Learning Academy accurate and complete information about you and your business (if applicable), and you authorize Deep Dive Learning Academy to share it and transaction information related to your use of the payment processing services provided by Stripe.

Rules of Conduct

1. 1. As a condition of use, you promise not to use the Services for any purpose that is prohibited by these Terms of Use. You are responsible for all of your activity in connection with the Services.
   2. You shall not (and shall not permit any third party to) either (a) take any action or (b) upload, download, post, submit or otherwise distribute or facilitate distribution of any Content on or through the Service, including without limitation any User Content, that:
      1. infringes any patent, trademark, trade secret, copyright, right of publicity or other right of any other person or entity or violates any law or contractual duty;
      2. is false, misleading, untruthful or inaccurate;
      3. is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another’s privacy, tortious, obscene, vulgar, pornographic, offensive, profane, contains or depicts nudity, contains or depicts sexual activity, or is otherwise inappropriate as determined by us in our sole discretion;
      4. constitutes unauthorized or unsolicited advertising, junk or bulk e-mail (“spamming”);
      5. contains software viruses or any other computer codes, files, or programs that are designed or intended to disrupt, damage, limit or interfere with the proper function of any software, hardware, or telecommunications equipment or to damage or obtain unauthorized access to any system, data, password or other information of ours or of any third party;
      6. impersonates any person or entity, including any of our employees or representatives; or
      7. includes anyone’s identification documents or sensitive financial information.
   3. You shall not: (i) take any action that imposes or may impose (as determined by us in our sole discretion) an unreasonable or disproportionately large load on our (or our third party providers’) infrastructure; (ii) interfere or attempt to interfere with the proper working of the Services or any activities conducted on the Services; (iii) bypass, circumvent or attempt to bypass or circumvent any measures we may use to prevent or restrict access to the Services (or other accounts, computer systems or networks connected to the Services); (iv) run any form of auto-responder or “spam” on the Services; (v) use manual or automated software, devices, or other processes to “crawl” or “spider” any page of the Site or any other aspect of the Services; (vi) harvest or scrape any Content or other data from the Services; or (vii) otherwise take any action in violation of our guidelines and policies.
   4. You shall not (directly or indirectly): (i) decipher, decompile, disassemble, reverse engineer or otherwise attempt to derive any source code or underlying ideas or algorithms of any part of the Services (including without limitation any application), except to the limited extent applicable laws specifically prohibit such restriction, (ii) modify, translate, or otherwise create derivative works of any part of the Services, or (iii) copy, rent, lease, distribute, or otherwise transfer any of the rights that you receive hereunder. You shall abide by all applicable local, state, national and international laws and regulations.
   5. We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process or governmental request, (ii) enforce these Terms of Service, including investigation of potential violations hereof, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to user support requests, or (v) protect the rights, property or safety of us, our users and the public.
   6. Any user reviews or testimonials submitted for Deep Dive Learning Academy’s programs may be used for any marketing purposes.

Third Party Services

The Services may permit you to link to other websites, services or resources on the Internet, and other websites, services or resources may contain links to the Services. When you access third party resources on the Internet, you do so at your own risk. These other resources are not under our control, and you acknowledge that we are not responsible or liable for the content, functions, accuracy, legality, appropriateness or any other aspect of such websites or resources. The inclusion of any such link does not imply our endorsement or any association between us and their operators. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such website or resource.

Payments and Billing

Paid Services. Certain of our Services may be subject to payments now or in the future (the “Paid Services”). Please contact us for a description of the current Paid Services. Please note that any payment terms presented to you in the process of using or signing up for a Paid Service are deemed part of this Agreement.

Billing. We use a third-party payment processor (the “Payment Processor”) to bill you through a payment account linked to your Account on the Services (your “Billing Account”) for use of the Paid Services. The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processor in addition to this Agreement. We are not responsible for error by the Payment Processor. By choosing to use Paid Services, you agree to pay us, through the Payment Processor, all charges at the prices then in effect for any use of such Paid Services in accordance with the applicable payment terms and you authorize us, through the Payment Processor, to charge your chosen payment provider (your “Payment Method”). You agree to make payment using that selected Payment Method. We reserve the right to correct any errors or mistakes that it makes even if it has already requested or received payment.

Payment Method. The terms of your payment will be based on your Payment Method and may be determined by agreements between you and the financial institution, credit card issuer or other provider of your chosen Payment Method. If we, through the Payment Processor, do not receive payment from you, you agree to pay all amounts due on your Billing Account upon demand.

Recurring Billing. Some of the Paid Services may consist of an initial period, for which there is a one-time charge, followed by recurring period charges as agreed to by you. By choosing a recurring payment plan, you acknowledge that such Services have an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. WE MAY SUBMIT PERIODIC CHARGES (E.G., MONTHLY) WITHOUT FURTHER AUTHORIZATION FROM YOU, UNTIL YOU PROVIDE PRIOR NOTICE (RECEIPT OF WHICH IS CONFIRMED BY US) THAT YOU HAVE TERMINATED THIS AUTHORIZATION OR WISH TO CHANGE YOUR PAYMENT METHOD. SUCH NOTICE WILL NOT AFFECT CHARGES SUBMITTED BEFORE WE REASONABLY COULD ACT. TO TERMINATE YOUR AUTHORIZATION OR CHANGE YOUR PAYMENT METHOD, PLEASE CONTACT YOUR ACCOUNT REPRSENTATIVE OR EMAIL Deep Dive Learning Academy AT info@deepdiveeducation.com.

Current Information Required. YOU MUST PROVIDE CURRENT, COMPLETE AND ACCURATE INFORMATION FOR YOUR BILLING ACCOUNT. YOU MUST PROMPTLY UPDATE ALL INFORMATION TO KEEP YOUR BILLING ACCOUNT CURRENT, COMPLETE AND ACCURATE (SUCH AS A CHANGE IN BILLING ADDRESS, CREDIT CARD NUMBER, OR CREDIT CARD EXPIRATION DATE), AND YOU MUST PROMPTLY NOTIFY US OR OUR PAYMENT PROCESSOR IF YOUR PAYMENT METHOD IS CANCELED (E.G., FOR LOSS OR THEFT) OR IF YOU BECOME AWARE OF A POTENTIAL BREACH OF SECURITY, SUCH AS THE UNAUTHORIZED DISCLOSURE OR USE OF YOUR USER NAME OR PASSWORD. CHANGES TO SUCH INFORMATION CAN BE MADE BY CONTACTING YOUR ACCOUNT REPRESENTATIVE OR EMAILING info@deepdiveeducation.com. IF YOU FAIL TO PROVIDE ANY OF THE FOREGOING INFORMATION, YOU AGREE THAT WE MAY CONTINUE CHARGING YOU FOR ANY USE OF PAID SERVICES UNDER YOUR BILLING ACCOUNT UNLESS YOU HAVE TERMINATED YOUR PAID SERVICES AS SET FORTH ABOVE.

Change in Amount Authorized. If the amount to be charged to your Billing Account varies from the amount you preauthorized (other than due to the imposition or change in the amount of state sales taxes), you have the right to receive, and we shall provide, notice of the amount to be charged and the date of the charge before the scheduled date of the transaction. Any agreement you have with your payment provider will govern your use of your Payment Method. You agree that we may accumulate charges incurred and submit them as one or more aggregate charges during or at the end of each billing cycle.

Auto-Renewal for Subscription Services. Unless you opt out of auto-renewal, which can be done by contacting your account representative or emailing info@deepdiveeducation.com, any Subscription Services you have signed up for will be automatically extended for successive renewal periods of the same duration as the subscription term originally selected, at the then-current non-promotional rate. To change or resign your Subscription Services at any time, contact your account representative or email info@deepdiveeducation.com. If you terminate a Subscription Service, you may use your subscription until the end of your then-current term; your subscription will not be renewed after your then-current term expires. However, you won’t be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period.

Reaffirmation of Authorization. Your non-termination or continued use of a Paid Service reaffirms that we are authorized to charge your Payment Method for that Paid Service. We may submit those charges for payment and you will be responsible for such charges. This does not waive our right to seek payment directly from you. Your charges may be payable in advance, in arrears, per usage, or as otherwise described when you initially selected to use the Paid Service.

Free Trials and Other Promotions. Any free trial or other promotion that provides access to a Paid Service must be used within the specified time of the trial. You must stop using a Paid Service before the end of the trial period in order to avoid being charged for that Paid Service. If you cancel prior to the end of the trial period and are inadvertently charged for a Paid Service, please contact us at info@deepdiveeducation.com.

Termination

We may terminate your access to all or any part of the Services at any time, with or without cause, with or without notice, effective immediately, which may result in the forfeiture and destruction of all information associated with your membership. If you wish to terminate your Account, you may do so by contacting Deep Dive Learning Academy through your representative or by emailing info@deepdiveeducation.com. Any fees paid hereunder are non-refundable. All provisions of these Terms of Service which by their nature should survive termination shall survive termination, including, without limitation, licenses of User Content, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Warranty Disclaimer

We have no special relationship with or fiduciary duty to you. You acknowledge that We have no duty to take any action regarding: i. which users gain access to the Services; ii. what Content you access via the Services; or iii. how you may interpret or use the Content.

You release us from all liability for you having acquired or not acquired Content through the Services. We make no representations concerning any Content contained in or accessed through the Services, and we will not be responsible or liable for the accuracy, copyright compliance, or legality of material or Content contained in or accessed through the Services.

THE SERVICES AND CONTENT ARE PROVIDED “AS IS”, “AS AVAILABLE” AND WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES IMPLIED BY ANY COURSE OF PERFORMANCE OR USAGE OF TRADE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. WE, AND OUR DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, CONTENT PROVIDERS, SERVICE PROVIDERS AND OTHERS WITH WHOM WE DO BUSINESS (COLLECTIVELY, OUR “RELATED PARTIES AND REPRESENTATIVES”) DO NOT WARRANT THAT: (I) THE SERVICES WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; (II) ANY DEFECTS OR ERRORS WILL BE CORRECTED; (III) ANY CONTENT OR SOFTWARE AVAILABLE AT OR THROUGH THE SERVICES IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (IV) THE RESULTS OF USING THE SERVICES WILL MEET YOUR REQUIREMENTS. YOUR USE OF THE SERVICES IS SOLELY AT YOUR OWN RISK.

Indemnification

You shall defend, indemnify, and hold harmless us and our Related Parties and Representatives from all liabilities, claims, and expenses, including reasonable attorneys’ fees, that arise from or relate to your use or misuse of, or access to, the Services, Content, or otherwise from your User Content, violation of these Terms of Service, or infringement by you, or any third party using your Account or identity in the Services, of any intellectual property or other right of any person or entity. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you will assist and cooperate with us in asserting any available defenses.

Limitation of Liability
IN NO EVENT SHALL WE, NOR OUR RELATED PARTIES AND REPRESENTATIVES, BE LIABLE UNDER CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE OR ANY OTHER LEGAL OR EQUITABLE THEORY WITH RESPECT TO THE SERVICES (I) FOR ANY LOST PROFITS, DATA LOSS, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, COMPENSATORY OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER, SUBSTITUTE GOODS OR SERVICES (HOWEVER ARISING), (II) FOR ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE (REGARDLESS OF THE SOURCE OF ORIGINATION), OR (III) FOR ANY DAMAGES IN EXCESS OF (IN THE AGGREGATE) OF THE GREATER OF (A) FEES PAID TO US FOR THE PARTICULAR SERVICES DURING THE IMMEDIATELY PREVIOUS THREE (3) MONTH PERIOD OR (B) $500.00.

Governing Law and Jurisdiction
These Terms of Service shall be governed by and construed in accordance with the laws of the State of New York, including its conflicts of law rules, and the United States of America. You agree that any dispute arising from or relating to the subject matter of these Terms of Service shall be governed by the exclusive jurisdiction and venue of the state and federal courts of New York County, New York.

Modification
We reserve the right, in our sole discretion, to modify or replace any of these Terms of Service, or change, suspend, or discontinue the Services (including without limitation, the availability of any feature, database, or content) at any time by posting a notice on the Site or by sending you notice through the Services, via e-mail or by another appropriate means of electronic communication. We may also impose limits on certain features and services or restrict your access to parts or all of the Services without notice or liability. While we will timely provide notice of modifications, it is also your responsibility to check these Terms of Service periodically for changes. Your continued use of the Services following notification of any changes to these Terms of Service constitutes acceptance of those changes.

Miscellaneous

Entire Agreement and Severability. These Terms of Service are the entire agreement between you and us with respect to the Services, including use of the Site, and supersede all prior or contemporaneous communications and proposals (whether oral, written or electronic) between you and us with respect to the Services. If any provision of these Terms of Service is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms of Service will otherwise remain in full force and effect and enforceable. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder

Force Majeure. We shall not be liable for any failure to perform our obligations hereunder where such failure results from any cause beyond our reasonable control, including, without limitation, mechanical, electronic or communications failure or degradation.

Assignment. These Terms of Service are personal to you, and are not assignable, transferable or sublicensable by you except with our prior written consent. We may assign, transfer or delegate any of our rights and obligations hereunder without consent.

Agency. No agency, partnership, joint venture, or employment relationship is created as a result of these Terms of Service and neither party has any authority of any kind to bind the other in any respect.

Notices. Unless otherwise specified in these Term of Service, all notices under these Terms of Service will be in writing and will be deemed to have been duly given when received, if personally delivered or sent by certified or registered mail, return receipt requested; when receipt is electronically confirmed, if transmitted by facsimile or e-mail; or the day after it is sent, if sent for next day delivery by recognized overnight delivery service. Electronic notices should be sent to info@deepdiveeducation.com.

No Waiver. Our failure to enforce any part of these Terms of Service shall not constitute a waiver of our right to later enforce that or any other part of these Terms of Service. Waiver of compliance in any particular instance does not mean that we will waive compliance in the future. In order for any waiver of compliance with these Terms of Service to be binding, we must provide you with written notice of such waiver through one of our authorized representatives.

No Joinder or Class Action; Statute of Limitations. To the fullest extent permitted by applicable law, NO CLAIM UNDER THESE TERMS OF SERVICE SHALL BE JOINED TO ANY OTHER CLAIM, INCLUDING ANY CLAIM INVOLVING ANY OTHER CURRENT OR FORMER USER OF THE SERVICE AND NO CLASS ACTION PROCEEDINGS SHALL BE PERMITTED. In no event shall any claim, action or proceeding by you be instituted more than three (3) years after the cause of action arose

Headings. The section and paragraph headings in these Terms of Service are for convenience only and shall not affect their interpretation.

Contact. You may contact us at the following address: info@deepdiveeducation.com or Deep Dive Learning Academy, 866 Hartford Turnpike, Shrewsbury, MA – 01545

Effective Date of Terms of Service: June 1st, 2020.

Deep Dive Learning Academy is the registered trademark of Deep Dive Learning Academy, Inc. All rights reserved.